You most likely need to upgrade the firmware on your Bad Elf GPS. Here's how:
Use the App Store to make sure you have the latest version of the Bad Elf Utility App. If there is a newer version available, you will see an update for it on your App Store app.
- Plug your Bad Elf GPS Receiver into your iOS device.
- Open the Bad Elf Utility app on your iOS device.
- Press the button to update to the latest firmware.
If this does not solve your problem, please contact us at firstname.lastname@example.org. You may have either a damaged connector on your iOS device or else a defective Bad Elf GPS Receiver.